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Frequently Asked Questions About HuddleTec Telly

Question: What is de viewing angle of the camera?

The full 1080p HD webcam has a wide 90 degree viewing angle to allow multiple participants to conference at one time or provide a field of view for someone to complete dynamic movements. Most typical webcams have a viewing angle of 40 to 60 degrees which usually only captures one participant and not in full view.

Question: What are the Integrated speakers for?

Integrated speakers provide an independent audio solution to allow it to be placed away from the TV to enhance the conferencing experience.

Question: Why is HuddleTec Telly using Two microphones?

Dual noise cancelling microphones provide improved audio quality to suppress echoes and ambient sounds for any business video conferencing applications.

Policies for Accepting Items for RMA:

  • This product furnishes the right from the purchase date being repaired at free cost within 12 months.

  • All the accessories are excluded from free warranty terms.

  • From the product quality itself (without physical damage caused by user), customers can enjoy free repair service from the authorized maintenance department base on the Warranty Card and Commercial Invoice.

  • Returned goods that are out-of-warranty / physically damage / without the original stickers / not sold by HuddleTec will not be accepted.

Policies for Shipping Defective items for RMA:

  • To return products, please contact with sales by email attached details of your defective products and receive a Return Merchandise Authorization (RMA) Number. You need obtain a RMA Number and write it on invoice in order to return the product to our company.

  • Customer will send the defective products back to us with shipping charge prepaid.

  • RMA Number to be written clearly on the outside of your box and HuddleTec is not responsible for products lost during shipping.

  • HuddleTec should return RMA to customer with shipping charge prepaid.

Policies for RMA Replacement:

  • HuddleTec will process the replacements for RMA within 3-5 days from the dates of receiving (But the customers must bear the shipping fee from his place to the factory).

  • The product would be either repaired, replaced, upgraded after strict test by our QC department.

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